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Call Centre Management at InterBank

Report should be 4 double-spaced pages of text, 12 font, plus a maximum of 5 pages of exhibits) for the INTERBANK case. The report should address the three questions attached. Note 1: In order to answer the first two questions you need to conduct some numerical analysis. Your answer to the third question should be qualitative (no quantitative analysis is required). Note 2: The file InterBank OM Exam.xls has been emailed to you. It includes Exhibits 1 to 5 of the case. Note 3: Please state clearly the assumptions behind your calculations (especially when you are in doubt about how to interpret certain data).

 

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